The most important element in studies in service industries indicate that being able to talk to the people that matter with ease is one of the most important issues of consumers
If we were selling our house, we would want it to be easy to get a hold of my agent to talk to them.
We can be reached often, in the morning, during the day, in the evenings and on weekends. This is important so that my clients, other agents who have clients who are interested in the property, and potential buyers can reach me.
Even though I do my best to make myself available, it is impossible to be available to anybody at anytime. Therefore, I have backup and individuals who can help me when my schedule is full.